Privacy Policy

Effective date:

1. What information we collect

We collect personal data that you provide when you contact us or make a booking/request through shardloomlab.com, as well as data generated during your visits to the site.

  • Contact and booking details: name, email address, phone number, and the details you include in your message or request.
  • Account/profile data (if any): information you enter when creating or managing a request.
  • Technical data: IP address, device and browser information, approximate location derived from IP, and interaction logs (e.g., pages viewed, timestamps).

2. How we use personal data

We use personal data to:

  • respond to inquiries and manage bookings/requests;
  • provide services requested through the site and communicate with you about them;
  • operate, secure, and maintain the website;
  • comply with legal obligations and exercise or defend legal claims;
  • improve our services based on aggregated analytics.

Legal basis: processing requires a lawful basis and, where consent is required, consent is handled in accordance with the Law of Ukraine on personal data protection, including when data is captured via the website. Cite: Закон України "Про захист персональних даних" № 2297-VI.

When you conclude a contract at a distance/online, we provide clear identification and pre-contract information in an easy-to-access format on the website. Cite: Закон України "Про електронну комерцію" № 675-VIII, Стаття 7.

Before a consumer contract is concluded at a distance, timely, reliable, and complete information about the offered service (including identification and key characteristics, including price where applicable) must be provided. Cite: Закон України "Про захист прав споживачів" № 3153-IX, Стаття 13.

When concluding a distance contract, information that is an integral part of the contract (including identification details of the e-commerce subject) is provided to the consumer. Cite: Закон України "Про захист прав споживачів" № 3153-IX, Стаття 17.

4. Who we share personal data with

We may share personal data with service providers that help us operate the website and deliver services (e.g., hosting, communications, analytics). These providers process data only to the extent necessary and under obligations to protect it. We do not sell your personal data.

We may also disclose personal data if required by law or to protect rights and safety.

5. Data retention

We store personal data only for as long as necessary for the purposes described in this Privacy Policy, including to fulfill requests, handle inquiries, maintain records, and comply with applicable legal requirements.

6. Your rights

Depending on applicable law, you may have the right to request access to your personal data, rectification, and other rights related to processing. To exercise your rights, use the contact details below.

If you believe your rights are violated, you may also seek protection through appropriate authorities in Ukraine.